Shipping policy

Shipping Policy

Last updated: September 11, 2026

Prime Skin Pro provides international shipping for orders placed through our online store. This Shipping Policy explains our order processing, delivery, tracking, customs, and shipping procedures.

Company and Contact Information

Prime Skin Pro is operated by:

PRIMESKIN PRO LTD
Registration No.: HE 496411
Registered in the Republic of Cyprus
Registered Office: Omirou 72, Flat/Office A1, 4044 Limassol, Cyprus

Email: info@primeskinpro.com
WhatsApp: +48 690 72 29 29

For any questions regarding shipping, delivery, tracking, or your order, please contact us at info@primeskinpro.com.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received and the order has been confirmed.

Processing times are separate from estimated shipping and delivery times.

During periods of high demand, public holidays, promotional events, or circumstances outside our reasonable control, processing may take longer.

If an item becomes unavailable after an order has been placed, we will contact the customer using the email address provided with the order.

Shipping Destinations

Prime Skin Pro ships internationally, including to customers in:

United Kingdom
United States
European Union
Canada
Australia
New Zealand
and other supported international destinations.

Available shipping methods, rates, and destinations are displayed at checkout based on the customer's delivery address and the products ordered.

Some products may be subject to destination-specific shipping restrictions.

Estimated Delivery Times

Estimated delivery times depend on the destination, shipping method, product availability, and fulfilment location.

Typical estimated delivery times after dispatch are:

United Kingdom: 2–7 business days
European Union: 2–7 business days
United States: 3–10 business days
Canada: 5–12 business days
Australia and New Zealand: 5–14 business days
Other international destinations: generally 5–15 business days

These timeframes are estimates and are not guaranteed delivery dates.

Customs clearance, carrier disruptions, severe weather, public holidays, or other circumstances outside our reasonable control may result in additional delays.

Shipping Charges

Shipping charges, where applicable, are calculated and displayed before the customer completes payment at checkout.

Any free-shipping promotion or threshold will be displayed on the website or at checkout when applicable.

Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Please allow time for the carrier's tracking system to update after dispatch.

If you have not received tracking information or believe there is a problem with your shipment, contact:

info@primeskinpro.com

Please include your order number in your message.

International Orders, Customs and Import Charges

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, customs duties, import taxes, and similar government charges are not included in the product price or shipping charge and may be payable by the recipient.

Customs requirements and charges vary by country. Customers are responsible for providing accurate information required for customs clearance.

Prime Skin Pro is not responsible for delays caused solely by customs authorities.

Nothing in this section limits any rights a customer may have under applicable consumer law.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you discover an error in your delivery information, contact us as soon as possible at info@primeskinpro.com.

We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been handed to the carrier.

Failed or Refused Delivery

If delivery cannot be completed because an incorrect or incomplete address was provided, the recipient refuses delivery, or the parcel is not collected within the carrier's required period, the shipment may be returned to the sender.

Please contact info@primeskinpro.com if this occurs so that we can review the available options for your order.

Any refund, reshipment, or associated shipping costs will be handled in accordance with applicable law and our Refund Policy.

Lost, Damaged or Missing Shipments

If your order arrives damaged, contains missing items, or appears to have been lost in transit, please contact us as soon as reasonably possible at:

info@primeskinpro.com

Please provide your order number and, where relevant, photographs of the parcel, packaging, shipping label, and affected products so that we can investigate the issue with the carrier or fulfilment provider.

Your statutory consumer rights are not affected.

Split Shipments

Orders containing multiple products may occasionally be fulfilled from different locations or sent in separate parcels.

In these circumstances, customers may receive more than one shipment and more than one tracking number.

Delivery Delays

Delivery estimates are provided in good faith. Delays may occasionally occur due to circumstances outside our reasonable control, including customs processing, carrier disruptions, severe weather, transportation interruptions, public holidays, or other exceptional events.

If you experience a significant delay, contact us at info@primeskinpro.com so that we can investigate the shipment.

Contact Us

For all shipping and delivery enquiries:

PRIMESKIN PRO LTD
Omirou 72, Flat/Office A1
4044 Limassol
Cyprus