Terms of service

Terms of Service

Last updated: September 11, 2026

These Terms of Service govern your use of the Prime Skin Pro website and your purchase of products from us.

Throughout these Terms, “Prime Skin Pro”, “we”, “us” and “our” refer to PRIMESKIN PRO LTD.

By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to these Terms of Service.

Nothing in these Terms limits or excludes any mandatory consumer rights that cannot legally be excluded under applicable law.

1. Company Information

Prime Skin Pro is owned and operated by:

PRIMESKIN PRO LTD
Private Limited Company registered in the Republic of Cyprus
Registration No.: HE 496411
Date of Incorporation: 30 July 2026

Registered Office:
Omirou 72, Flat/Office A1
4044 Limassol
Cyprus

Email: info@primeskinpro.com
WhatsApp: +48 690 72 29 29

Website: primeskinpro.com

2. Online Store

Prime Skin Pro is an international online retailer of premium skincare, cosmetics, professional beauty products, aesthetic products, and related goods.

Certain products may be intended exclusively for professional use. Customers are responsible for reviewing product information, warnings, manufacturer instructions, and any professional-use requirements before purchasing or using a product.

Availability of individual products may vary by country or jurisdiction.

3. Eligibility to Purchase

By placing an order, you confirm that you have the legal capacity to enter into a binding contract.

Where a product is restricted to professional users, qualified practitioners, or customers meeting specific legal or regulatory requirements, we may request additional information before accepting or fulfilling an order.

We reserve the right to refuse or cancel an order where fulfilling it would violate applicable law, regulatory requirements, manufacturer restrictions, shipping restrictions, or these Terms.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, sizes, quantities, and other information displayed on the website are accurate.

However, manufacturers may change packaging, formulations, ingredients, product appearance, or specifications without prior notice.

Product images are provided for illustrative purposes and packaging received may differ from images displayed on the website.

Customers should always review the product label, ingredients, instructions, warnings, and manufacturer information supplied with the product before use.

If you have questions about a product before purchasing, please contact info@primeskinpro.com.

5. Prices

Product prices are displayed on the website in the applicable selected currency.

Prices may change at any time before an order is placed.

The price applicable to an order is the price displayed during checkout when the order is submitted, subject to correction of obvious pricing errors as permitted by applicable law.

Shipping charges, taxes, duties, and other applicable charges will be displayed or handled as described during checkout and in our Shipping Policy.

6. Orders

Submitting an order does not necessarily mean that the order has been accepted.

After you place an order, you may receive an electronic confirmation acknowledging receipt of your order.

We reserve the right, subject to applicable law, to refuse or cancel an order for legitimate reasons, including:

product unavailability;
incorrect pricing or product information;
suspected fraud or unauthorised payment;
inability to verify payment or customer information;
shipping or regulatory restrictions;
suspected resale or misuse where restrictions apply;
circumstances preventing lawful fulfilment of the order.

If we cancel an order after payment has been collected, any amount due back to you will be refunded to the original payment method in accordance with applicable law.

7. Payment

Payment must be made using one of the payment methods available at checkout.

Payments may be processed by third-party payment service providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method and authorise the applicable amount to be charged.

Where a refund is due, it will normally be processed to the original payment method used for the transaction.

We do not normally issue refunds to an unrelated card, bank account, or alternative payment method.

8. Shipping and Delivery

Prime Skin Pro ships to supported international destinations.

Shipping availability, costs, estimated delivery times, tracking, customs procedures, and related conditions are described in our Shipping Policy.

Customers are responsible for providing complete and accurate shipping and contact information.

Delivery dates are estimates unless expressly stated otherwise.

International shipments may be subject to customs duties, import taxes, or other government charges depending on the destination and the terms displayed at checkout.

Nothing in this section limits our obligations concerning delivery under mandatory consumer law.

9. Returns and Refunds

Returns, cancellations, and refunds are governed by our Returns & Refund Policy and applicable consumer law.

Because we sell cosmetics, skincare, professional beauty products, and personal-care products, special health and hygiene restrictions may apply.

In particular, sealed goods that are not suitable for return for health protection or hygiene reasons may become non-returnable once the relevant seal has been opened or broken after delivery, where permitted by applicable law.

This does not affect statutory rights concerning defective, damaged, incorrectly supplied, not-as-described, or otherwise non-conforming goods.

Eligible refunds are normally returned to the original payment method.

10. European Union Consumers

Consumers located in the European Union benefit from mandatory consumer protections applicable to distance contracts.

Where applicable, consumers generally have a statutory 14-day right of withdrawal from eligible distance purchases.

Exceptions may apply, including to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

Nothing in these Terms is intended to restrict rights granted to consumers under mandatory European Union or applicable national consumer law.

11. United Kingdom Consumers

Customers in the United Kingdom retain all mandatory rights available under applicable UK consumer legislation.

Where applicable, distance-selling cancellation rights and statutory rights relating to satisfactory quality, fitness for purpose, conformity with description, and defective goods remain unaffected by these Terms.

Health and hygiene exceptions may apply to eligible sealed products once they have been unsealed after delivery.

12. United States Customers

For customers in the United States, these Terms apply subject to mandatory federal, state, and local consumer protection laws.

Return and change-of-mind policies are governed by our published Returns & Refund Policy except where applicable law provides additional mandatory rights.

Nothing in these Terms limits rights that cannot lawfully be waived or excluded.

13. Professional-Use Products

Some products available through Prime Skin Pro may be designated by their manufacturer or applicable regulations for professional use.

Such products must only be purchased, handled, stored, administered, or used in accordance with applicable law, manufacturer instructions, professional standards, and any qualification requirements applicable in the customer's jurisdiction.

Purchasing a professional-use product does not constitute medical advice, professional training, certification, or authorisation to perform any procedure.

We reserve the right to request evidence of professional status where reasonably required for a particular product.

14. Medical Disclaimer

Information provided on primeskinpro.com is for general product and informational purposes only.

It is not intended to replace medical advice, diagnosis, treatment, or consultation with an appropriately qualified healthcare or aesthetic professional.

Customers should follow manufacturer instructions and seek appropriate professional advice where necessary.

15. Intellectual Property

The content of primeskinpro.com, including original text, website design, graphics, photographs, videos, logos, layouts, and other materials owned by Prime Skin Pro, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or republish our proprietary website content without prior written permission.

Third-party trademarks, product names, logos, photographs, and other intellectual property remain the property of their respective owners.

16. Prohibited Use

You must not use our website:

for unlawful or fraudulent purposes;
to violate intellectual property rights;
to transmit malicious software or harmful code;
to interfere with the security or operation of the website;
to submit false or misleading information;
to attempt unauthorised access to our systems;
to purchase or use restricted products unlawfully.

We may restrict access to the website or refuse transactions where reasonably necessary to protect customers, our business, payment systems, or comply with applicable law.

17. Third-Party Services

Our website may use services provided by third parties, including Shopify, payment providers, shipping carriers, analytics providers, and other technology or fulfilment partners.

Certain features or links may therefore be subject to third-party terms and privacy practices.

We are not responsible for independent third-party websites that are not controlled by PRIMESKIN PRO LTD.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict mandatory consumer rights or liability that cannot legally be excluded.

To the maximum extent permitted by applicable law, PRIMESKIN PRO LTD will not be responsible for indirect or consequential losses that were not reasonably foreseeable as a result of a breach of these Terms.

19. Force Majeure

We will not be responsible for delays or failures caused by circumstances outside our reasonable control to the extent permitted by applicable law.

Such circumstances may include natural disasters, severe weather, war, civil disturbances, government restrictions, customs disruptions, transportation interruptions, carrier failures, strikes, infrastructure failures, or other exceptional events.

Mandatory consumer rights remain unaffected.

20. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable data protection law.

Payment information may also be processed by the payment providers used to complete your transaction.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The version applicable to a purchase is generally the version in effect when the relevant order was placed, subject to mandatory law.

The latest version will be published on primeskinpro.com.

22. Governing Law

These Terms are governed by the laws of the Republic of Cyprus, subject to any mandatory consumer protections applicable to customers in their country of residence.

If you are a consumer, this governing-law provision does not deprive you of mandatory protections available to you under the laws that would otherwise apply.

Nothing in these Terms restricts any mandatory right a consumer may have to bring proceedings before a competent court under applicable law.

23. Contact Information

Questions about these Terms of Service should be sent to:

PRIMESKIN PRO LTD
Registration No.: HE 496411
Registered Office: Omirou 72, Flat/Office A1, 4044 Limassol, Cyprus